​REFUND POLICY.

1.General Policy

At Entric Power Systems Ltd ("Entric," "we," "us," or "our"), we are committed to delivering high-quality, VeraSol-certified solar products and reliable installation services. Because our products are durable goods intended for long-term use and our PAYG financing involves extended payment terms, our refund policy is structured to be fair to both our customers and our business.

2. Outright Purchases

For customers who purchase a solar product through a one-time outright payment:

• You may request a return and refund within 7 (seven) calendar days of the date of delivery or installation.

• The product must be in original condition, unused, and in its original packaging with all accessories included.

• A restocking fee of 15% of the purchase price will be deducted from the refund to cover logistics, handling, and administrative costs.

• Refunds will be processed within 14 (fourteen) business days of receiving and inspecting the returned product.

• Return shipping costs are the responsibility of the customer unless the return is due to a product defect or Entric error.

3. PAYG (Pay-As-You-Go) Customers

For customers purchasing through our PAYG financing model:

• Initial deposit payments are non-refundable once the system has been installed or delivered.

• Monthly installment payments made toward your outstanding balance are also non-refundable, as they represent progress toward full ownership of the product.

• If you cancel your PAYG agreement before completing all payments, you will not receive a refund for any payments already made. The product remains the property of Entric until the Total Payment is completed.

4. Product Defects and Warranty Claims

If your product is found to be defective within the warranty period (as defined in our Terms of Service):

• You are entitled to a repair or replacement at no additional cost, rather than a cash refund.

• Refunds for defective products will only be issued if the product cannot be repaired or replaced, at Entric's sole discretion.

5. Exceptions

Refunds will not be issued for:

• Products damaged due to misuse, neglect, improper installation, or unauthorized tampering.

• Products returned without original packaging or missing accessories.

• Systems that have been activated on our PAYG platform or used for more than 7 days.

6. How to Request a Refund

To request a refund, contact our customer care team:

• Email: [Insert Email]

• Phone: [Insert Phone Number]

• WhatsApp: [Insert WhatsApp Number]

Please provide your order number, customer ID, and a clear description of your reason for requesting a refund. Refund requests must be submitted within the applicable timeframes stated above.

 

CANCELLATION POLICY

1. General Policy

Entric Power Systems Ltd ("Entric," "we," "us," or "our") understands that circumstances may change after you place an order. This Cancellation Policy explains your rights and obligations when cancelling a product order, PAYG agreement, or installation service.

2. Cancellation of Product Orders

You may cancel your product order under the following conditions:

Timing

Cancellation Outcome

Before product dispatch

Full refund of any payments made, minus a 5% administrative processing fee.

After dispatch but before delivery

Full refund minus a 15% restocking and logistics fee.

After delivery or installation

No cancellation available; refer to our Refund Policy for return options.

To cancel an order, you must notify Entric in writing via email or our customer service channels before the product has been dispatched.

3. Cancellation of PAYG Financing Agreements

If you have entered into a PAYG (Pay-As-You-Go) agreement to purchase a solar product:

• You may request to cancel your PAYG agreement at any time.

• No refund will be issued for any payments already made.

• Upon cancellation, you must return the product to Entric in good condition (normal wear and tear excepted).

• If the product is not returned within 14 (fourteen) calendar days of cancellation, you will be liable for the full outstanding balance of the Total Payment, which may be pursued through legal collection mechanisms.

4. Cancellation of Installation Services

If you have scheduled an installation:

• You may cancel free of charge with at least 48 (forty-eight) hours' notice.

• Cancellations with less than 48 hours' notice will incur a cancellation fee of ₦10,000 (or 10% of the installation fee, whichever is greater) to cover technician dispatch and scheduling costs.

• If our installation team arrives at your location and is unable to perform the installation due to your unavailability or site conditions, a call-out fee of ₦5,000 will apply.

5. Right to Cancel Under Consumer Law

Under Nigerian consumer protection regulations, you have the right to cancel an advance order or reservation, subject to reasonable charges for cancellation by the service provider. This policy is consistent with those legal requirements and provides you with clear and fair cancellation terms.

6. How to Cancel

Submit your cancellation request through:

• Email: [Insert Email]

• Phone: [Insert Phone Number]

• WhatsApp: [Insert WhatsApp Number]

Please include your order number, customer ID, and the reason for cancellation. We will confirm your cancellation in writing within 2 (two) business days.

 

PRIVACY POLICY

​

1. Introduction

Entric Power Systems Ltd ("Entric," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our products, services, website, and mobile applications. We comply with the Nigeria Data Protection Act, 2023 (NDPA) and the General Application and Implementation Directive (GAID) issued by the Nigeria Data Protection Commission.

2. Data Controller and Contact Information

Entric Power Systems Ltd is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: [Insert Email]

• Phone: [Insert Phone Number]

• Address: [Insert Registered Address]

3. Personal Data We Collect

We may collect and process the following categories of personal data:

Category

Examples

Identity Data

Full name, date of birth, gender, government-issued ID (NIN, BVN, voter's card).

Contact Data

Email address, phone number, WhatsApp number, physical address.

Financial Data

Bank account details, payment history, PAYG payment records, credit assessment information.

Technical Data

Device IMEI numbers, system serial numbers, IoT sensor data, energy usage patterns.

Location Data

Installation location, community/village of residence, GPS coordinates.

Transaction Data

Order history, payment dates, outstanding balances, product activation dates.

Communication Data

Records of your interactions with us via phone, email, WhatsApp, or chat.

4. How We Collect Your Data

We collect data through:

• Direct interactions: When you fill in forms, apply for PAYG financing, purchase products, or contact customer support.

• Automated technologies: IoT-enabled systems in our solar products transmit performance and usage data to us for monitoring and maintenance purposes.

• Third parties: Credit bureaus, identity verification services, and mobile network operators.

5. How We Use Your Personal Data

We process your personal data for the following purposes:

Purpose

Lawful Basis

To process your product orders and PAYG agreements

Performance of contract

To collect payments and manage your account

Performance of contract and legitimate interest

To provide installation, maintenance, and after-sales support

Performance of contract

To remotely monitor system performance and ensure reliability

Legitimate interest and consent

To conduct credit and eligibility assessments

Legitimate interest

To communicate with you about your account, payments, and service updates

Performance of contract

To send you marketing communications (only with your explicit consent)

Explicit consent

To comply with legal and regulatory obligations

Legal obligation

6. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. As a general rule:

• Customer records are retained for 6 (six) years after the conclusion of your relationship with us to comply with tax and legal obligations.

• IoT and technical data is retained for 12 (twelve) months unless otherwise required for warranty or maintenance purposes.

• After the retention period expires, your data will be securely deleted or anonymized.

7. Data Security

We have implemented appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorization. These include:

• Encryption of data in transit and at rest.

• Access controls restricting who can view customer data.

• Regular security assessments and staff training.

• IoT systems designed with secure communication protocols.

8. Data Sharing and Disclosure

We may share your personal data with:

Recipient

Purpose

Amped Innovation (supplier)

Warranty claims, product replacements, and quality assurance.

Payment processors and mobile money operators

Processing your PAYG payments.

Credit reference bureaus

Credit assessment and reporting (with your consent).

Law enforcement or regulatory bodies

Compliance with legal obligations, court orders, or regulatory investigations.

Certified e-waste recyclers

End-of-life product disposal and recycling (with appropriate data deletion).

We do not sell your personal data to third parties.

9. Your Rights

Under the NDPA and GAID, you have the following rights regarding your personal data:

Right

Description

Right to access

Request a copy of the personal data we hold about you.

Right to rectification

Request correction of inaccurate or incomplete data.

Right to erasure

Request deletion of your data where there is no compelling reason for continued processing.

Right to restriction

Request restriction of processing your data in certain circumstances.

Right to object

Object to processing based on legitimate interests or direct marketing.

Right to data portability

Request transfer of your data to another service provider.

Right to withdraw consent

Withdraw your consent at any time where we rely on consent for processing.

To exercise any of these rights, contact us at [Insert Email]. You may be required to provide proof of identity to verify your request. We will respond within 30 (thirty) calendar days.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate, notified to you by email or SMS.

 

TERMS OF SERVICE

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1. Introduction

These Terms of Service ("Terms") govern your access to and use of the products, services, websites, and mobile applications provided by Entric Power Systems Ltd ("Entric," "we," "us," or "our"). By purchasing our products, using our PAYG financing, or accessing our services, you agree to be bound by these Terms, together with our Privacy Policy and any applicable Product Application & Credit Agreement.

2. Definitions

Term

Definition

"Agreement"

The Product Application & Credit Agreement entered into between you and Entric for the purchase of a Product under PAYG financing.

"Product"

Any solar home system, productive-use equipment, or related accessory sold by Entric.

"Total Payment"

The total amount payable for the Product, comprising the Initial Payment and all Credit Payments.

"Initial Payment"

The first payment due upon entering into an Agreement.

"Credit Payment"

Each installment payment due under a PAYG agreement.

"Additional Product"

Any follow-on product, upgrade, or service purchased by you after the initial purchase.

3. Eligibility

By using our products and services, you confirm that:

• You are at least 18 years of age.

• You have the legal capacity to enter into a binding agreement.

• You are a resident of Nigeria, or the products will be installed at a Nigerian address.

• All information provided in your application is true, accurate, and complete.

4. Products and Services

Entric provides:

• Solar home systems (SHS) with Pay-As-You-Go (PAYG) and outright purchase options.

• Productive-use equipment, including solar-powered refrigeration.

• Installation services.

• Maintenance, repair, and after-sales support.

• IoT-enabled remote monitoring for system performance and troubleshooting.

5. Orders and Acceptance

All orders are subject to confirmation and acceptance by Entric. We reserve the right to:

• Accept or reject any order in our sole discretion.

• Conduct credit and eligibility assessments before approving PAYG financing.

• Require additional documentation for identity verification.

6. Pricing and Payments

• Outright Purchases: Full payment is required before delivery or installation.

• PAYG Purchases: You agree to pay the Initial Payment upon signing the Agreement and all applicable Credit Payments on the due dates specified in your Agreement.

• Payment Methods: Payments must be made through authorized channels. No cash payments will be accepted under any circumstances.

• Late Payments: If you fail to make a payment on the due date, late fees may apply, and your Product may be deactivated until you become current.

7. Ownership and Risk

• Outright Purchases: Ownership of the Product transfers to you upon full payment.

• PAYG Purchases: Entric retains legal ownership of the Product until you have paid the Total Payment in full. You have a right to use the Product while making payments.

• Risk of damage, loss, or theft passes to you upon delivery or installation.

8. Product Deactivation and Recovery

If you default on your PAYG payments:

• Entric may remotely deactivate your Product.

• We may exercise a seller's lien and recover the Product.

• You agree to cooperate with recovery efforts and return the Product upon request.

• If the Product is not returned, you will be liable for the full outstanding balance of the Total Payment.

9. Warranty

• Entric provides a 2 (two) year warranty on all key components (solar panels, batteries, inverters, controllers) for manufacturing defects.

• The warranty does not cover damage caused by misuse, neglect, unauthorized modification, improper installation, or acts of nature.

• Warranty claims must be submitted through our customer care channels.

10. Limitation of Liability

To the maximum extent permitted by law:

• Entric's total liability to you shall not exceed the total amount paid by you for the Product.

• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, or business opportunities.

• We make no warranties, express or implied, except as expressly stated in the Agreement and these Terms.

11. Force Majeure

Entric shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to natural disasters, war, civil unrest, government actions, supply chain disruptions, pandemics, or network failures.

12. Termination

• Entric may suspend or terminate services for breach of these Terms or non-payment.

• You may terminate your Agreement by paying the full outstanding balance.

• Upon termination, you must return the Product to Entric if ownership has not passed to you.

13. Data Protection

Your personal data will be processed in accordance with our Privacy Policy and the Nigeria Data Protection Act, 2023.

14. Governing Law

These Terms, the Agreement, and any dispute arising from them shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.

15. Amendments

Entric reserves the right to amend these Terms at any time. Updated Terms will be posted on our website. Your continued use of our products and services after any changes constitutes your acceptance of the updated Terms.

16. Contact Us

If you have any questions, complaints, claims, or other communications relating to these Terms:

• Email: [Insert Email]

• Phone: [Insert Phone Number]

• WhatsApp: [Insert WhatsApp Number]

 

These four policies are designed to work together as a complete legal framework for Entric Power Systems Ltd. Before using them, please:

1. Insert your company details (email, phone, address, effective date).

2. Have them reviewed by a qualified Nigerian legal professional to ensure full compliance with all applicable laws.

3. Make them accessible to customers on your website, mobile app, and in your customer onboarding process.

This response is AI-generated, for reference only.